Legal Center

Agreement to Terms

By accessing or using Menuverse LLC, the Website, or the Platform, you agree to the terms and conditions set forth in this legal center. If you do not agree, do not use the Website or Platform.

Eligibility & Authority

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to create an account or use the Platform. By using the Platform, you represent that you meet this requirement and have the legal capacity to enter into this agreement.

If you access or use the Platform on behalf of a Venue or other entity, you represent that you are authorized to bind that entity, and references to “you” in these terms include that entity.

Accounts & Registration

You must provide true, accurate, current, and complete information when registering and keep it updated. You have no ownership interest in your account; all rights in the account belong to Menuverse LLC. You are responsible for all activity under your account and must notify Menuverse LLC promptly of any unauthorized use or security breach.

Menuverse LLC may suspend or terminate accounts that provide false, outdated, or misleading information, or that have been previously removed or banned from the Platform.

SMS/Messaging Consent

By providing your mobile number to Menuverse LLC, you agree to receive automated operational alerts via SMS. Message and data rates may apply. You may opt out at any time by replying STOP.

Definitions & Brand Notice

References to Venues include restaurants, cafes, bars, hotels, resorts, spas, pools, room service, catering businesses, pop-ups, lounges, tasting rooms, and similar hospitality venues.

Menuverse LLC and www.menuverse.live are not affiliated with, endorsed by, sponsored by, or connected to any other company, website, application, social media account, or business using a similar name unless that channel is linked directly from www.menuverse.live or confirmed by Menuverse LLC in writing.

Community & Trust Guidelines

By using the Platform, you also agree to abide by our Community Guidelines and Communication Standards set forth in the Trust & Safety section. Trust & Safety describes our content standards, reporting process, fraud-prevention measures, payment protections, and brand-safety practices. Any violation of those standards may constitute a breach of these binding Terms.

Business Operator responsibility for uploaded media, generated menu items, community conduct, and commercial use is also described in Business Operator Responsibility, Content Rights & Platform License, and Trust & Safety.

Platform Scope

Menuverse LLC operates a digital hospitality platform offering media, menu, account, billing, and fulfillment services for Venue Operators.

Legal Disclosure & Proprietary Technology Notice

Menuverse LLC owns its software, processing methods, configurations, and related platform technology; unauthorized reverse engineering, scraping, automated extraction, or reproduction is prohibited.

Acceptable Use

As a condition of use, you agree not to, and not to permit any third party to:

• Scrape, harvest, or bulk-extract data from the Platform, except as expressly permitted.
• Frame or embed the Platform to imply an affiliation or endorsement that does not exist.
• Impersonate any person, Venue, or representative of Menuverse LLC.
• Interfere with, overload, or disrupt the Platform, or introduce viruses, worms, or other harmful code.
• Attempt to defeat or bypass security features, content filters, safety systems, or moderation controls, including through prompt injection, jailbreaking, or similar techniques.
• Use outputs to train, fine-tune, or develop artificial intelligence or machine-learning models that compete with the Platform.
• Misrepresent AI-generated or AI-enhanced content as fully human-created where disclosure is required by law.

Platform Usage & Content Accuracy

• Menuverse LLC provides tools for displaying Venue content, but Business Operators control what is published.
• Business Operators must comply with applicable food safety, allergen, pricing, tax, and hospitality regulations.
• Menuverse LLC may assist with AI-assisted extraction, but AI-assisted output must be reviewed before Guest-facing use.

Real Dish Media Requirement

• Uploaded source media should accurately represent the dish, beverage, serving vessel, and portion style.
• Business Operators may not use Menuverse LLC to publish menu media for items they do not serve.
• Business Operators are responsible for reviewing Glow-Up outputs before publishing them to Guest-facing menus.

Likeness & Publicity Rights

If your submitted media includes the name, image, likeness, or voice of any person, including staff, chefs, performers, or guests, you represent that you have obtained all rights, releases, and consents required to use that material on the Platform and in generated outputs.

Menuverse LLC does not clear, verify, or obtain third-party rights in your submissions, and you remain solely responsible for any publicity, privacy, or likeness claims arising from your content.

AI-Assisted Stylized Media Disclosure

Menuverse LLC may use automated and AI-assisted tools to transform Venue-provided media into stylized digital menu assets. These assets are not unedited live depictions or guarantees of exact presentation.

AI Outputs & Disclosure

Outputs are generated from content you submit and may not be unique; other Operators may receive similar or identical results. Menuverse LLC does not guarantee the originality, exclusivity, or uniqueness of any output.

Where applicable law requires, you must disclose that content is AI-generated or AI-enhanced. You must not represent automated output as fully human-created, and must keep all provenance markings and watermarks applied by Menuverse LLC intact.

Dietary & Nutritional Disclaimer

Guests with allergies, dietary restrictions, or medical needs should confirm details directly with staff at the Venue. Business Operators remain responsible for all final published information.

Content Rights & Platform License

Business Operators retain all rights they hold in the original photos, videos, menu copy, logos, names, and other source media or brand materials they submit to the Platform. Menuverse LLC does not claim ownership of that Operator content or of Operator-specific generated outputs, subject to Menuverse LLC's rights in its Platform technology and to applicable third-party rights and law.

Trial and free-preview outputs are licensed for evaluation only until that venue activates a paid plan. After paid activation, the commercial license above also covers that venue's qualifying trial preview.

• Business Operators represent that they have the rights needed to upload and use their submitted content.
• Business Operators must not upload third-party copyrighted material without permission.
• Business Operators remain responsible for truthfulness, reviewing outputs before publication, and ensuring that their use respects applicable law and third-party rights.
• The commercial license is non-exclusive. Menuverse LLC does not guarantee that any AI-assisted output is copyrightable, eligible for intellectual-property protection, or unique.
• Menuverse LLC's license to submitted and generated content is limited to operating, securing, supporting, and improving the requested service and meeting legal or compliance duties.
• Menuverse LLC may not use an Operator's name, logo, source media, generated output, quote, or testimonial in Menuverse advertising or marketing without separate, explicit promotional or publicity consent.
• Account creation, a subscription, feedback, referral activity, website-interest answers, or permission to contact an Operator about a testimonial do not provide publication consent. Nothing publishes automatically.
• A visible Menuverse AI watermark must remain in every generated video whenever it is used, downloaded, distributed, displayed, or shared. Business Operators may not remove, crop out, cover, obscure, falsify, or tamper with that watermark. No separate caption, social tag, or written attribution is required beyond the retained in-video watermark unless applicable law requires more.
• Embedded C2PA Content Credentials, provenance manifests, authenticity metadata, safety marks, and legally required disclosures must also remain intact and must not be stripped, falsified, or tampered with.

Cancellation may end access to the Platform, hosting, storage, generation, and support. It does not revoke the commercial-use license for qualifying outputs already generated during a paid subscription period. Menuverse LLC does not promise indefinite hosting or storage, so Business Operators should retain their own copies of outputs they wish to keep.

Content Storage & Data Loss

Menuverse LLC has no obligation to store submitted or generated content indefinitely and is not liable for deletion, failure to store, or loss of content, except as described in the Privacy Policy data retention terms. You should retain your own copies of any media or outputs you wish to keep.

Copyright & Intellectual Property Takedown

Menuverse LLC respects intellectual property rights and will respond to valid notices of claimed infringement. To submit a notice, contact info@menuverse.live with the following:

• Your physical or electronic signature.
• A description of the work you claim has been infringed.
• The location of the material you claim is infringing.
• Your name, address, telephone number, and email address.
• A good-faith statement that the disputed use is not authorized by the rights owner, its agent, or law.
• A statement, under penalty of perjury, that your notice is accurate and that you are authorized to act on behalf of the rights owner.

Menuverse LLC may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers. If you believe material was removed by mistake, you may submit a written counter-notice, and Menuverse LLC will restore the material where permitted by law.

Platform Licenses & Location Limits

• A subscription may not be shared across multiple venues, franchise units, locations, addresses, brands, pop-ups, or operating venues.
• Businesses with multiple physical locations must maintain a separate subscription for each location or obtain a written enterprise subscription arrangement.
• Plans include reasonable usage based on the contracted property size and experience footprint. High-volume media delivery, extraordinary traffic, custom processing, or materially expanded content capacity may require an adjusted plan.
• Properties with multiple guest-facing zones at a single address — including restaurants, bars, pools, spas, and room service — require a license for each active zone. Contact info@menuverse.live for multi-zone pricing.
• Franchise groups, multi-unit operators, hospitality groups, and businesses seeking centralized or enterprise activation should contact info@menuverse.live for further information.
• Menuverse LLC may restrict, suspend, or require license correction when a subscription is used for an unauthorized additional location.

Subscription, Tier Billing & Activation Fees

• The one-time $99 activation fee covers initial setup and the Menuverse Tap Kit.
• Each subscription applies to one Venue location and address only, except as provided under multi-zone or enterprise arrangements below.
• Businesses with multiple locations or addresses must maintain a separate subscription for each location or obtain a written multi-zone or enterprise arrangement.
• Menu item storage limits describe account capacity and do not determine how many videos can be generated each month.
• Extra Glow-Up refills and additional Tap Kit configurations or replacements may be billed separately when selected.
• Cancellations take effect at the end of the current billing cycle.
• Member since dates remain intact even when plan tier or billing interval changes.
• Volume and enterprise pricing for multi-zone properties, groups, and hospitality operators is available upon request. Contact info@menuverse.live.

Tap Kit Fulfillment

• Business Operators must provide an accurate venue and shipping address before Tap Kit configuration or fulfillment.
• Tap Kit contents are sized during activation according to the venue configuration confirmed with the Business Operator.
• Each Tap Kit is configured for the approved venue and delivered ready for intended use.
• Shipping estimates, carrier events, and delivery statuses depend on third-party fulfillment partners.
• Menuverse LLC may display Tap Kit status, tracking links, and delivery progress when available from fulfillment providers.

Founding Partner Program — 30-Day Guarantee & Menu Experience Credit

1. Founding Partner Activation

The Menuverse Founding Partner Program is a limited launch program intended for qualified hospitality venues participating in the initial Menuverse launch cohort. Founding Partner subscriptions are purchased on an annual basis and are paid in full at activation.

Participation in the Founding Partner Program includes access to the Menuverse platform, the applicable Founding Partner benefits, and the Menuverse Tap Kit associated with the selected package.

2. 30-Day Founding Partner Guarantee

The thirty (30) day evaluation period begins on the date Menuverse activates the Founding Partner's account and the Founding Partner experience is first made available for use in the venue (the "Activation Date"). Founding Partners may evaluate Menuverse in their operating venue for thirty (30) calendar days from the Activation Date.

If the Founding Partner determines that Menuverse is not the right fit for its venue during this initial thirty-day period, the Founding Partner may request cancellation and a refund of the eligible subscription payment. For purposes of this guarantee, the "eligible subscription payment" means the annual prepaid subscription amount actually paid for the Founding Partner plan only.

The 30-day guarantee applies to the Menuverse subscription only. It does not apply to the Tap Kit activation, hardware, shipping, fulfillment, or other separately identified physical-product charges, nor to any Menu Experience Credits or other add-on services. Upon an eligible cancellation, Menuverse will terminate the applicable subscription and process the qualifying subscription refund in accordance with the applicable payment processor's procedures.

3. Tap Kit and Physical Hardware

The one-time $99 Tap Kit activation charge covers the preparation, provisioning, customization, fulfillment, and physical hardware associated with the Menuverse Tap Kit. The Tap Kit activation charge is non-refundable once the Tap Kit has been prepared or fulfilled.

If a Founding Partner exercises the 30-Day Founding Partner Guarantee, the Founding Partner may retain the physical Tap Kit. Continued use of Menuverse software, hosted content, analytics, streaming, and other subscription-based services after cancellation is not included unless separately authorized by Menuverse.

4. Included Menu Experience Credit

Founding Partners receive a $99 Menu Experience Credit as part of their initial Founding Partner activation. The Menu Experience Credit is intended to support the creation and deployment of the Founding Partner's initial Menuverse menu experiences during onboarding. Menuverse determines, in its reasonable discretion, how the included credit is allocated across eligible menu video and content-production services in order to create an effective initial experience for the participating venue.

The Menu Experience Credit:

• has no cash value;
• is not transferable;
• is not redeemable for cash;
• cannot be exchanged for a subscription refund;
• cannot be applied toward the Tap Kit or other physical hardware;
• is intended for the Founding Partner's initial activation and onboarding; and
• does not constitute a guarantee of any specific number of videos, menu items, renders, or other individual content assets unless expressly stated in the Founding Partner's order or activation documentation.

Menuverse may determine the appropriate quantity, format, sequence, and allocation of initial menu experiences based on the venue's menu, available source materials, technical requirements, and the intended customer experience.

5. Content Production During the Evaluation Period

Menuverse may progressively create, configure, publish, or deploy menu experiences during the Founding Partner's onboarding and evaluation period. This approach is intended to allow Menuverse to prioritize the venue's most important menu items and create a meaningful initial experience rather than producing content solely according to a fixed quantity.

The Founding Partner's included Menu Experience Credit represents the maximum included production value associated with the initial activation unless additional services or credits are purchased separately. Additional content or production services beyond the included allocation may be available for purchase at Menuverse's then-current rates.

6. Subscription and Hosted Content Following Cancellation

Menuverse subscription services include access to hosted software, content delivery, streaming infrastructure, analytics, and other platform functionality. If the subscription is cancelled and the subscription payment is refunded under the 30-Day Founding Partner Guarantee, access to subscription-based Menuverse services will end following cancellation.

Menuverse-hosted menu experiences may cease to play through Menuverse Tap Kits following termination of the subscription because the Tap Kit relies on Menuverse's hosted platform and services for content delivery. The physical Tap Kit remains the property of the Founding Partner, subject to the applicable hardware terms.

7. No Guaranteed Business Result

The Founding Partner Program and 30-Day Guarantee are intended to allow a venue to evaluate the Menuverse product experience. Menuverse does not guarantee any specific increase in sales, order volume, average order value, customer engagement, conversion rate, revenue, or other business outcome.

8. Program Eligibility and Abuse

The Founding Partner Program is intended for legitimate hospitality venues participating in the Menuverse launch. Menuverse reserves the right to decline or terminate participation where there is evidence of fraud, abuse of the guarantee, unauthorized use of the platform, intentional misuse of content-generation resources, or violation of the Menuverse Terms of Service. Any such action will be handled in accordance with the applicable Terms of Service and applicable law.

9. Program Changes

The Founding Partner Program, including its pricing, included credits, benefits, and guarantee, is a limited launch offering. Menuverse reserves the right to modify or discontinue the Founding Partner Program for future customers. Any material change to an already-activated Founding Partner's contractual benefits will be handled in accordance with the applicable agreement and law.

Third-Party Services

Menuverse LLC may rely on service providers for payment processing, AI-assisted features, physical fulfillment, communications, analytics, and related operational support. Menuverse LLC is not responsible for third-party outages, policies, or fulfillment delays outside its control.

To provide AI-assisted features, Menuverse LLC may disclose submitted content and related venue information to service providers that process data on its behalf, subject to applicable agreements and law. Menuverse LLC does not use venue content to train its own models. AI-assisted features are delivered through third-party AI model providers that process submitted media and related venue information under their own policies, which may include using those inputs to improve their models.

No Venue Endorsement

Menuverse LLC does not endorse, certify, or represent the food quality, beverage quality, sanitary conditions, business practices, regulatory compliance, or service quality of Venues using the Platform.

No Warranty

The Platform is provided “as is” and “as available” without warranties of any kind. Menuverse LLC does not guarantee uninterrupted availability, instant synchronization, error-free uploads, or perfect AI-assisted outputs.

Limitation of Liability

To the maximum extent permitted by applicable law, Menuverse LLC shall not be liable for damages including:

• Lost venue revenue, business opportunities, or operational interruption.
• Incorrect menu data, pricing, allergen information, or dietary labels caused by user input or unreviewed AI-assisted output.
• Temporary platform downtime or third-party service failures.
• Data loss resulting from account misuse, compromised credentials, or unauthorized access.

Liability Cap

To the maximum extent permitted by law, Menuverse LLC's total aggregate liability for any claim arising out of or relating to these terms or the Platform will not exceed the greater of (i) the amounts you paid to Menuverse LLC in the six months before the claim arose, or (ii) one hundred dollars ($100). This cap does not apply where liability cannot be limited under applicable law.

Indemnity

By using the Website or Platform, you agree to indemnify and hold harmless Menuverse LLC, its officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable attorneys’ fees arising out of misuse of the Platform, violation of hospitality regulations, inaccurate published content, or breach of these terms.

Force Majeure & Third-Party Infrastructure

Menuverse LLC is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, network or internet outages, cyber attacks, labor disruptions, and the failure or unavailability of third-party AI models, cloud providers, payment processors, or fulfillment partners.

Output quality, generation speed, and delivery may vary based on third-party infrastructure, and any estimated timelines are indicative only and not guaranteed.

Content Removal, Suspension & Termination

Menuverse LLC may remove content, suspend features, restrict account access, or terminate accounts when a Business Operator, team member, user, or Guest violates these Terms, the Trust & Safety standards, payment or fraud-prevention rules, content rights requirements, community standards, brand protection rules, or applicable law.

Ending Platform access, hosting, storage, generation, or support does not revoke the surviving commercial-use license described in Content Rights & Platform License for qualifying outputs already generated during a paid subscription period.

Removal Compliance

If Menuverse LLC notifies you that any content or output violates these terms or a third party's rights and must be removed or disabled, you will promptly stop using and distributing it, delete it from systems you control, and not regenerate substantially the same output. This obligation supplements Menuverse LLC's right to moderate or remove content under these terms and Trust & Safety.

Governing Law and Jurisdiction

Menuverse LLC is a Florida Limited Liability Company. This Legal Center is governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami, Florida.

Dispute Resolution & Arbitration

You and Menuverse LLC agree to resolve disputes through binding individual arbitration rather than in court, except for small-claims actions and claims for injunctive relief concerning intellectual property rights.

You and Menuverse LLC each waive the right to a jury trial and to participate in any class, collective, or representative action. Before commencing arbitration, the parties agree to attempt good-faith informal resolution. Arbitration will be administered under the then-current rules of the American Arbitration Association and will take place in Miami-Dade County, Florida.

You may opt out of this arbitration provision by sending written notice to info@menuverse.live within thirty (30) days of first accepting these terms.

General Provisions

• These terms, together with the Privacy Policy and any supplemental terms, are the entire agreement between you and Menuverse LLC.
• If any provision is held invalid or unenforceable, the remaining provisions stay in effect.
• Menuverse LLC's failure to enforce a provision is not a waiver of that or any other provision.
• You may not assign your rights or obligations without Menuverse LLC's prior written consent; Menuverse LLC may assign this agreement in connection with a merger, acquisition, or sale of assets.
• You consent to receive communications electronically, and those communications satisfy any requirement that they be in writing.
• Section headings are for convenience only and have no legal effect.

Scope

• Website visitors browsing menuverse.live and related subdomains.
• Venue owners, Business Operators, and admins using Menuverse LLC dashboard tools.
• Guests accessing Menuverse menus, media, translations, and interaction flows.
• Service providers and partners involved in billing, hosting, media processing, fulfillment, and support.

Information We Collect

Operator Account Information

• Name, email address, business name, venue mailing address, shipping address, and account tier.
• Team member emails, role selections, invite status, and owner-controlled account settings.
• Billing status, payment-processor references, invoices, add-on purchase history, and subscription metadata.

Menu, Media & Fulfillment Data

• Menu items, images, videos, item descriptions, pricing, ingredients, dietary tags, and macro estimates.
• Tap Kit order, configuration, shipping, tracking, and fulfillment information.
• Submitted and generated media, translations, processing results, and related service metadata.

Guest Interaction Data

• Device type, browser type, approximate language preference, entry events, item taps, repeat views, and session events.
• Ready-to-order or hand-raise signals where enabled by the Venue.
• Guest interactions with menu content, media, translations, sharing, and venue-enabled service-request features.

Cookies & Tracking Technologies

• Owner session cookies support secure dashboard authentication and inactivity timeouts.
• Guest local storage may retain language preference and active session continuity.
• Analytics identifiers help measure entry activity, menu engagement, and platform health.
• Users can manage or clear cookies and local storage through browser controls.

How We Use Information

• Provide and maintain the Platform, owner dashboard, guest menu, Tap Kit, and media tools.
• Process payments, subscriptions, invoices, refills, Tap Kit selections, and account changes.
• Provide requested media, menu, translation, analytics, and fulfillment services.
• Process submitted content to provide AI-assisted features and support Business Operator review.
• Maintain and support accounts, protect the Platform, prevent fraud, and diagnose service issues.
• Provide Venue Operators with venue-level insights about engagement with their own menus.
• Improve platform reliability, security, and product performance.

Information Sharing

Menuverse LLC may share necessary information with service providers such as:

• Payment processors.
• Physical fulfillment partners.
• Technology, communications, AI-assisted processing, analytics, and security providers.
• Legal or regulatory authorities when required by law, subpoena, or court order.

Menuverse LLC uses third-party payment processors and does not store complete credit card numbers, card security codes, or full payment credentials.

Menuverse LLC may use anonymized, aggregated hospitality insights to improve the Platform or publish high-level industry patterns that do not identify individual Guests, owners, or Venues.

Menuverse LLC does not sell Guest interaction data. Menuverse LLC may use aggregated or de-identified information to operate and improve the Platform and provide venue-level insights that do not identify individual Guests.

SMS & Mobile Data Privacy

Menuverse LLC does not sell or share SMS consent data with third parties for marketing or promotional purposes.

Menuverse LLC does not share mobile numbers or SMS opt-in data with affiliates for their own marketing. Mobile numbers and SMS opt-in data are disclosed only to messaging and service providers as needed to deliver requested transactional notifications or verification codes, support compliance, or comply with applicable law.

Privacy, Trust & Safety

The Trust & Safety page describes our content standards, reporting process, fraud-prevention measures, payment protections, and brand-safety practices. Menuverse LLC may process account, billing, media, event, and support information to investigate reports, protect users, and maintain Platform integrity.

Guest Privacy

• Guests can open Menuverse menus with a tap without creating an account or downloading an app.
• Menuverse LLC may use browser-provided language preferences to select available translations.
• Guest interaction data may support venue-level insights, engagement measurement, and product improvement.
• Customer intent analytics are not a confirmed order, payment, reservation, or identity claim unless a Guest separately provides information through a venue-enabled workflow.
• Machine-assisted translations may vary, and Guests should ask venue staff about allergens or dietary restrictions.

Data Security

Menuverse LLC uses reasonable administrative, technical, and physical safeguards, including encryption in transit, secure authentication, access controls, and operational monitoring. No internet-based system can be guaranteed 100% secure.

Data Retention

• Account, billing, fulfillment, and transaction records are retained as needed for operational, legal, tax, and compliance purposes.
• Anonymized and aggregated analytics may be retained for platform development.
• Deleted account data is removed subject to legal, payment, fraud-prevention, and accounting retention requirements.

Your Rights and Choices

• Owners can update venue profiles, business settings, branding, team members, and account details in the Owners Dashboard.
• Owners may request account or data deletion by contacting legal@menuverse.live, subject to legal and financial retention requirements.
• Guests can manage cookies and local storage through mobile browser settings.

Children's Privacy

Menuverse LLC is not directed to children under 13. If we learn that we collected identifying information from a child under 13, we will take steps to delete that information promptly.

State & International Privacy Rights

Residents of certain U.S. states and international jurisdictions may have additional rights to access, delete, or opt out of certain processing activities. Menuverse LLC will respond to legally valid privacy requests as required by applicable law.

Where privacy laws require a lawful basis for processing, Menuverse LLC processes information to provide requested services, perform contracts with Business Operators, protect platform security, comply with legal obligations, and pursue legitimate business interests such as product improvement and fraud prevention.

Contact Us

For legal, privacy, or compliance requests, contact: