Community & Trust Guidelines
By using the Platform, you also agree to abide by the Community Guidelines and Communication Standards set forth in this Trust & Safety section. This page describes Menuverse LLC's content standards, reporting process, fraud-prevention measures, payment protections, and brand-safety practices. Violations may also constitute a breach of the binding Terms of Service.
Support & Community
- Email Support: Menuverse LLC provides dedicated assistance for billing, account, and subscription-related inquiries. Operators may contact support@menuverse.live for prompt resolution of platform questions.
- Community Support: Users may access official community channels for product questions, peer support, and assistance from the Menuverse LLC community team.
- Community Moderation: Content shared through official community channels may be reviewed for compliance with community guidelines and addressed when appropriate.
- Content Reporting: Users and members of the public may report content concerns or violations to the support team via email. Menuverse LLC reviews, investigates, and addresses reports, reserving the right to execute content removal and account termination where necessary.
Payments, Security & Fraud Prevention
- Payment Processing: Transactions are handled by third-party payment processors. Menuverse LLC does not store complete card numbers, security codes, or full payment credentials.
- Fraud Prevention & Threat Mitigation: Menuverse LLC may take reasonable measures to prevent, detect, and respond to fraud, unauthorized payments, and account abuse, including corrective action when appropriate.
- Account Transparency: Business Operators can view payment history, invoices, subscription status, and account activity directly within the Menuverse LLC Owner Dashboard.
Content Safety & Platform Integrity
- Content Safety Review: Menuverse LLC and its service providers may apply automated and human review measures to submitted content and generated outputs to enforce applicable safety standards.
- Safety Standards: Menuverse LLC enforces safety standards intended to maintain a secure, professional, and ethical creative environment across the Platform.
- User Responsibility: Pursuant to the platform media upload agreement, Business Operators represent and warrant that they hold all necessary rights, licenses, and permissions for uploaded source media. Each Business Operator retains sole liability for the distribution, publication, and commercial use of generated menu items.
Brand Protection & Communication Standards
- Required In-Video AI Watermark: Every generated video must retain its visible Menuverse AI watermark whenever it is used, downloaded, distributed, displayed, or shared. Operators may not remove, crop out, cover, obscure, falsify, or tamper with it. No separate caption, social tag, or written attribution is required beyond the retained in-video watermark unless applicable law requires more.
- Technical Provenance: C2PA Content Credentials, provenance manifests, authenticity metadata, safety marks, and legally required disclosures must also remain intact and must not be stripped, falsified, or tampered with.
- Brand Misuse Prevention: Menuverse LLC may take reasonable measures to prevent unauthorized representation, scraping, or misuse of its identity and brand.
Report a Concern
For support, content concerns, community reports, billing questions, or trust and safety requests, contact support@menuverse.live. For privacy or legal requests, contact legal@menuverse.live.